User agrees to pay all charges relating to the use of User’s account(s) according to rates and prices stated on said sales order at the time of commencement. User is responsible for charges at the time the service is used and may apply the amount due to User’s credit card at any time.

  • reserves the right to suspend access to service for User’s account(s) upon an indication of credit problems including delinquent payments or rejection of any credit card charges.
  • Credit Card payment: If Customer chooses to pay for services by credit card, Customer grants Gfi-group1.comthe right to charge payments to that card on each due date. Customer further agrees not to challenge or dispute any charge representing hosting payments.


  • All Reseller, Shared and SEO Hosting payments are due in full on the monthly anniversary date.
  • Failure to remit payment for services on the monthly anniversary date is a violation of the TOS. Failure to remit payment for five (3) consecutive days, including the anniversary date, may result in suspension of customer services.
  • Failure to remit payment for services within seven (4) consecutive days, including the anniversary date, may result in termination of access to the service network and all services shall be reclaimed.
  • All customer data remaining after fourteen (90) days of non-payment will be destroyed for security and privacy reasons. Once your account has been terminated for non-payment, you may be charged a reconnection fee. If you are a reseller with more than 10 cPanel accounts a restoration fee per cPanel account will be charged in addition to the reconnection fee in order to cover the administrative time that takes to restore accounts from backups. The same restore fees may apply to all customers, if you want us to provide backups once an account is terminated for non-payment. This restore service is subject to backup availability. There will be no re-connection or restore fees to re-enable suspended accounts due to non-payment.

Payment Reminders

  • Our credit card processor Payfast, will remit payment for all recurring orders, for services on the monthly anniversary date. It is client’s responsibility to make sure the sufficient funds are available on their credit card payment account. It is the customers sole responsibility to make sure that dues are paid on time and the email address on file is working and allowed to receive reminders from Once a payment reminder dispatched from, it is considered as a valid payment reminder. does not take any responsibility for non-deliverable email addresses or e-mails sent by not reaching the client destinations, including but not limited to spam filters or network issues.
  • For the first day after payment should have been made; you will receive a payment reminder notice that states you must update your credit card and pay your invoice from Payfast. The second and third payment reminders will be sent. From the fourth day customer services may be suspended temporarily for non-payment.


  • Customers may voluntarily cancel their account at any time, for any reason or for no reason, by requesting a cancellation from your members area at> Services > My Services > Product/Service > View Details > Management Actions > Request Cancellation. requires a five (5) day cancellation notice prior to the anniversary billing date for discontinuance or downgrades of month to month services. Failure to supply the requisite five (5) days will result in a full billable monthly cycle prior to cancellation. All due amounts must be settled in full before we cancel the customer account.
  • Customer understands and agrees that does not provide pro-rated or any other kinds of refunds on cancellations. All fees Customer has paid shall be non-refundable, unless stated otherwise under our any 30 day money back guarantee.
  • All cancellation requests must be made directly via
  • Cancellations requests are not accepted by email, postal mail, by phone or via the help desk. If a customer cancelled a recurring order by contacting any 3rd parties, we will consider it as an account cancellation request. In such cases, reserves the right to terminate the customer account with immediate effect without any prior notice.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the details provided at the Contact Us section on our website.

NB: Visiting our offices in both Namibia & South Africa is strictly by appointment ONLY! Please contact us anytime to book your next appointment!