Billing & Cancellations

By purchasing, subscribing to, using, or otherwise engaging any service provided by GFI Group, including Gfi-group1.com, the customer agrees to pay all fees, charges, recurring amounts, and other sums due in accordance with the pricing, billing cycle, and payment terms applicable at the time of order, renewal, upgrade, or continued use.

This Billing & Cancellations Policy is final and binding and forms part of every customer engagement with GFI. It shall override, supersede, and take precedence over any inconsistent billing, cancellation, suspension, renewal, refund, or transfer-related statement, representation, discussion, proposal, quotation, engagement, support communication, invoice note, marketing content, verbal discussion, or prior or subsequent understanding, wherever stated or however communicated, except where otherwise required by applicable non-excludable law.

1. Billing Obligation

The customer is solely responsible for paying all charges relating to the account and services in full and on time. Charges become due in accordance with the applicable billing cycle for the relevant service and remain payable whether or not the service is actively used, unless and until the service has been properly canceled in accordance with this policy. GFI reserves the right to charge the payment method on file for any amount due on the applicable due date, renewal date, anniversary billing date, or other payment date associated with the service.

2. Payment Authorization

Where the customer elects to pay by credit card, debit card, or any recurring payment method, the customer authorizes GFI and its payment processors to charge the selected payment method automatically for all recurring and outstanding charges on the applicable due dates. The customer is responsible for ensuring that:

• The payment method on file is valid and current
• Sufficient funds or credit are available
• Billing information is accurate at all times
• Recurring payment instructions remain active where applicable

Failure of a payment method does not relieve the customer of the obligation to pay all sums due.

3. Suspension for Payment Risk or Delinquency

GFI reserves the right, at its sole discretion, to suspend, restrict, or deny access to any service or account where there is an indication of billing risk, payment default, rejected payment, chargeback activity, delinquency, or any other credit-related concern. Such action may be taken immediately and without prior notice where reasonably necessary to protect GFI, its systems, or other customers.

4. Due Dates and Non-Payment

All Reseller Hosting, Shared Hosting, SEO Hosting, and other recurring services are due in full on the applicable monthly anniversary billing date, unless expressly stated otherwise in writing. Failure to make payment on the due date constitutes a breach of these terms. Without limiting any other remedy available to GFI:

• Service may be suspended if payment remains outstanding after the due date
• Service may be terminated if non-payment continues beyond the period determined by GFI under its operational policies
• GFI may reclaim, disable, remove, or reassign any service, storage, resource allocation, hosting space, or associated benefits linked to the unpaid account

5. Data Retention and Deletion After Non-Payment

Where an account remains unpaid for an extended period, GFI may suspend, terminate, archive, restrict, or permanently delete associated account data, files, emails, configurations, backups, or hosted content for security, privacy, operational, or storage management reasons. Once an account has been terminated for non-payment, restoration or recovery may not be possible. Where restoration is requested, and backups are available, GFI may charge reconnection, restoration, administrative, backup retrieval, or per-account recovery fees before any restoration work is undertaken. Backup restoration remains subject to backup availability and is not guaranteed.

6. Payment Reminders

GFI may send payment reminders, overdue notices, billing alerts, failed payment notices, renewal notices, or service suspension warnings using the contact details on file. It is the customer’s sole responsibility to ensure that:

• The email address on file is valid and monitored
• Reminders from GFI are permitted through spam filters and mail settings
• Billing notices are received and acted upon timeously

A billing reminder or notice shall be deemed valid and effective once sent by GFI, regardless of whether the customer actually receives it. GFI shall not be liable for non-delivery, delayed delivery, spam filtering, bounced emails, mailbox issues, or any communication failure affecting billing reminders.

7. Cancellations

Customers may cancel an eligible service by submitting a cancellation request through the official client area at: https://clientzone.gfi-group1.com/. GFI requires a minimum of 30 days’ notice before the relevant anniversary billing date for cancellations, downgrades, or transfers of recurring services. If the required notice period is not given, the customer will remain liable for the next full billing cycle, and the cancellation will take effect thereafter. Cancellation of a service does not waive or reduce any outstanding balance.

8. Approved Cancellation Method Only

All cancellation requests must be submitted directly through the official client area. GFI does not accept cancellation requests by email, telephone, help desk message, postal mail, chat message, verbal instruction, or third-party communication. Where a customer cancels a recurring payment mandate directly through a bank, payment gateway, processor, or third party without following GFI’s required cancellation procedure, GFI may treat that action as a cancellation request and may suspend or terminate the affected service immediately and without prior notice.

9. Transfers and Outstanding Amounts

No transfer, migration, release, or service handover will be processed unless and until all outstanding invoices, accrued fees, administrative charges, and any other amounts due have been paid in full. GFI reserves the right to withhold cooperation on any transfer request until the account is fully settled.

10. No Pro-Rata Credits or Cancellation Refunds

Cancellation does not entitle the customer to any pro-rata refund, partial refund, usage credit, or repayment for any unused portion of the billing period, except where expressly required by applicable law or where GFI has issued a written money-back guarantee that specifically applies. All fees paid remain non-refundable and subject to GFI’s applicable refund policy.

11. Chargebacks and Payment Disputes

The customer agrees not to initiate a chargeback, reversal, or payment dispute regarding any valid charge for services ordered, renewed, used, or maintained under the account. If a chargeback, reversal, or payment dispute is initiated, GFI reserves the right to:

• suspend or terminate all affected services immediately
• recover all outstanding fees and related losses
• recover administrative, legal, and collection costs
• Provide the relevant payment processor, bank, or dispute body with all supporting records, including this policy, invoices, usage history, and account records

12. Policy Supremacy

This Billing & Cancellations Policy constitutes the entire billing and cancellation understanding between GFI and the customer regarding the relevant services. It overrides all prior or contemporaneous billing or cancellation discussions, correspondence, arrangements, statements, proposals, quotations, support messages, or understandings of any kind, whether verbal, electronic, written, implied, or otherwise. No employee, representative, consultant, partner, reseller, or agent of GFI may vary, waive, or override this policy unless such variation is confirmed by GFI in formal written terms and only to the extent permitted by law.

13. Customer Acknowledgment

By using GFI services, making payment, accepting a quotation, approving an invoice, maintaining an active subscription, or instructing GFI to proceed, the customer confirms that they have read, understood, and accepted this Billing & Cancellations Policy in full.